9-1-1 Services
The State of California, in concert with all public safety agencies in the State, is dedicated to providing its citizens with the best emergency services possible. The goal of the State of California 9-1-1 Emergency Communications Office is to enable public safety answering points (PSAPs) to provide expedient telephone access to emergency services for all 9-1-1 callers. The 9-1-1 telephone number is a significant step in this direction. The Public Safety Communications Office, 9-1-1 Emergency Communications Office, is committed to assisting PSAPs in the administration and funding of this lifesaving resource in their communities.
What's New
- 9-1-1 Newsletter - April 2012, Volume 3, Issue 1
- 9-1-1 Systems and Services Master Purchase Agreements – Contract Information
- CA 9-1-1 Division Memo 2012-01 – Award of the 9-1-1 Systems and
Services Master Purchase Agreements (5-12-58-01 Through 5-12-58-09) - PSAP Memo – Travel and Non-Essential Training
- California 9-1-1 Strategic Plan
- Proposed California NG9-1-1 Roadmap
CA Next Generation 9-1-1 Public Meetings
- CA Next Generation Public Meeting Notice
- NG9-1-1 Public Meeting Final Report (PDF)
- Compilation NG9-1-1 Public Meetings Video
- Redding, CA Public Meeting Video
- Sacramento, CA Public Meeting Video
- San Diego, CA Public Meeting Video
- Fresno, CA Public Meeting Video
- San Francisco Public Meeting Video
- Ontario, CA Public Meeting Video
Emergency Call Tracking System (ECaTS)
- Click here for information regarding the new emergency call tracking system.
State of California 9-1-1 Service Information
- 9-1-1 Advisory Board Information
- State of California Wireless E9-1-1 Project
- State of California VoIP E9-1-1 Information
- State of California Next Generation E9-1-1 Network (NGEN) Project
- California 9-1-1 Emergency Communications Office PSAP Memos
- State of California 9-1-1/N-1-1 Legislation Information
9-1-1 General Presentations
- 2010 CA 9-1-1 State of the State Update (PowerPoint) (pdf)
- 2009 CA 9-1-1 State of the State Update (PowerPoint) (pdf)
- CA 9-1-1 Funding Activities and Issues (PowerPoint) (pdf)
- E9-1-1 Call Flow Presentation (PowerPoint)
(The slide show for this presentation is timed and runs automatically.)
CPE Allotment Information
- 2010/2011 PSAP CPE Allotments, June, 2011 (pdf)
- 2009/2010 PSAP CPE Allotments, June, 2010 (pdf)
- 2008/2009 PSAP CPE Allotments, June, 2009 (pdf)
9-1-1 H1N1 Influenza (Swine Flu) Resources
- Click here to obtain information and guidance for 9-1-1 PSAPs and EMS personnel regarding managing confirmed or suspected H1N1 infections.
- Click here to obtain information and guidance regarding managing calls and call centers during a large-scale H1N1 outbreak.
California Chapter of the National Emergency Number Association (CalNENA)
National Emergency Number Association (NENA)
- APCO International, Home Page
- Northern California Chapter of APCO Home Page
- Southern California Chapter of APCO Home Page