Technology Agency Offices
- Office of Technology Services (OTech)
The California Technology Agency’s OTech provides information technology services to many state, county, federal and local government entities throughout California. Through the use of a scalable, reliable, and secure statewide network, combined with expertise in voice and data technologies, OTech delivers comprehensive, cost-effective computing, networking, electronic messaging, and training solutions to benefit the people of California.
- Office of Information Security (OIS)
The California Technology Agency’s OIS is the primary state government authority in ensuring the confidentiality, integrity, and availability of state systems and applications, and ensuring the protection of state information. Our officeOIS represents the Sstate to the federal, state, and local government entities, higher education, private industry, and others on information and cyber security-related matters. We are committed to securing the Sstate's information assets to build and maintain the trust of Californians.
- Public Safety Communications Office
The California Technology Agency’s Public Safety Communications Office provides communications solutions to public safety agencies throughout California. The services of the approximately 500 dedicated employees in this Office ensure that California’s public safety agencies have the communications necessary to effectively protect and serve the citizens of California. From the first call to 9-1-1, to the coordinated response to an emergency, it all depends on the communications services provided by the two divisions of the Public Safety Communications Office to ensure that these essential systems are operational 24 hours a day.
These divisions are the:
- California 9-1-1 Emergency Services
Provides technical and fiscal oversight of the 9-1-1 network and about 470 police, fire, and paramedic dispatch centers, also known as Public Safety Answering Points (PSAPs). The 9-1-1 system is designed to give the public immediate access to emergency services. The work of this office enables PSAPs to provide the fastest, most reliable, and cost-effective telephone access to emergency services for the more than 24 million 9-1-1 calls placed in California each year. Our dedication helps keep Californians connected during times of crisis.
- Public Safety Communications Services Division
The Division has supported the public safety sector for more than 50 years. From working with the public safety customer in the design, engineering, and licensing of frequencies, to scaling 100 foot tall radio antenna towers to installing and maintaining radio and microwave equipment, to repairing mobile communication units in California Highway Patrol cars and Department of Forestry outposts, the Pubilc Safety Communications Services Division is the premier one-stop shop for the delivery of public safety communications solutions.
- Program Management Office (PMO)
The California Technology Agency’s PMO provides primary support for program and project planning, investment analysis, and project management. The Office also ensures the coordination and collaboration of enterprise and other multidepartmental IT efforts, and ensures standardization in project management processes and project performance metrics in order to maximize the management of major projects and allow for uniform project performance assessments. The PMO also coordinates the implementation of project remediation activities that may be directed by the CIO.
- IT Policy Office
The California Technology Agency’s IT Policy Office is responsible for establishing statewide policies and standards for the use of information technology, streamlining and improving technology review and approval processes, as well as coordinating training and planning efforts. The Office also publishes the policy and direction for developing the IT Capital Plan, which represents the Administration’s five-year plan for strategic IT investments for the entire state.
- Enterprise Architecture Division
The California Technology Agency’s Enterprise Architecture Division establishes the statewide roadmap to achieve the state’s mission and goals through improving the performance of its core business processes within an efficient information technology (IT) environment. Simply stated, Enterprise Architecture is a “blueprint” for systematically and completely defining the state’s current (baseline) or desired (target) technology environment. Enterprise Architecture is essential for evolving information systems and developing new systems to optimize mission value. If defined, maintained, and implemented effectively, Enterprise Architecture assists in optimizing the interdependencies and interrelationships among the state’s business operations and the underlying IT that support operations.
- Geographic Information Systems Division
Decision makers, in both the public and private sector are realizing that the challenges of implementing effective action in complex, dynamic long-term policy areas require both new analytic tools and new ways of collaborating between disparate stakeholders. These tools must be sophisticated enough to deal with the complexities of the public policy arena and must also be highly user friendly. Geographic Information Systems (GIS) meet this sophistication / user friendly requirement.
California’s GIS strategy contains four key points:
- Implement statewide policy which proliferates, sustains and encourages GIS innovation and use;
- Identify operational steps to develop the infrastructure, increase collaboration, and implement sound governance;
- Recommend GIS infrastructure consolidation through business driving information technology; and
- Align GIS data services and investment with enterprise architecture.
This effort is lead through the California Technology Agency’s Geographic Information Systems Division and its Geographic Information Officer.
- Enterprise Solutions and Services Unit
The Enterprise Solutions and Services Unit is responsible for development and support of statewide information technology (IT) reporting and tracking applications and enterprise services provided to the state. The unit is charged with providing access to data (transparency) and enterprise services that eliminate redundancy and provide cost savings. Simply put, the unit optimizes the use of information technology in providing data and services to the state.
- California 9-1-1 Emergency Services